Deleting your account.

From inside the app

• Open hoopmo and sign in.
• Go to Settings.
• Tap Delete account and confirm.

It takes effect immediately. It cannot be undone, so the app asks you to confirm first.

If you cannot open the app

Email hello@hoopmo.com from the address you signed up with, and ask us to delete your account. We verify the request, complete it within 30 days, and confirm by email when it is done.

What is removed

• Your sign-in account, so you can no longer log in.
• Your membership of every property, so the data behind it is no longer reachable by you.
• The push-notification tokens for your devices.
• Any property where you were the only owner, along with the rooms, beds, resident records, tickets and ledger inside it.
• The encrypted copy of your data on your phone goes when you uninstall the app.

What is kept, and why

• Properties you shared with another owner stay. They belong to that person too, and deleting your account must not delete their business records. Your access to them ends.
• The audit log. It records that a change happened and who made it, including the deletion itself. It is append-only on purpose — a tamper-proof record is the point of it — and it holds no contact details.
• Encrypted backups, for a short while. Deletion is immediate in the live database. A backup taken before you deleted can still contain a copy for up to 7 days, until that backup expires on its own. Backups are encrypted and are only ever used to restore the service after a failure.
• Anything the law requires us to retain, for as long as it requires it.

Deleting one resident, not your whole account

Checking a resident out in the app ends their stay but keeps the record, because the rent history has to stay complete. To have a single resident's record erased instead, email hello@hoopmo.com from your account address with the resident's name and property, and we will remove it within 30 days. A one-tap version of this is coming to the app.

If you are a resident of a hostel or PG and want your details removed, ask the operator who entered them — they control that data. If they do not respond, write to us and we will help.

Our full privacy policy explains everything we hold and why.