1. Who this is between

"hoopmo", "we" and "us" mean Shilpa Kapa, Hyderabad, Telangana 500086, India. "You" means the person or business using hoopmo. If you accept these terms for a business, you confirm you are allowed to bind that business.

2. What hoopmo is

hoopmo is software for running a hostel, paying-guest accommodation or co-living property: rooms and beds, maintenance, resident records, and a rent ledger. It is a record-keeping tool. It does not take payments, lend money, or provide legal, tax or accounting advice.

3. Using it

You must be 18 or older, and use hoopmo only for a lawful business purpose.
You are responsible for your account and for keeping your sign-in secure. Tell us promptly if you think someone else has access.
You are responsible for what your staff do in your account, including the roles you give them.
Do not attempt to break, overload or reverse-engineer the service, or to reach data that is not yours.

4. Your residents' data — your responsibility

When you enter a resident's details, you are the Data Fiduciary for that information and hoopmo is your processor. You confirm you have a lawful basis to collect and enter it, that you have given your residents the notice the DPDP Act, 2023 requires, and that you will handle their requests about their own data. We process it only to run the service for you and as our privacy policy describes. Do not enter data you do not need — in particular, hoopmo has no field for a full government ID number and no place to upload an ID document, and that is deliberate. Section 5 sets out exactly what we do and do not do with that data as your processor.

5. Data processing terms — hoopmo as your processor

This section is the contract the DPDP Act requires between you (the Data Fiduciary for your residents) and us (your Data Processor). It applies whenever we handle resident data on your behalf.

Only on your instructions. We process resident data only to provide hoopmo to you, and for no purpose of our own. We never sell it, never use it to advertise, and never use it to train any model.
Confidentiality. Anyone with access to it is bound to keep it confidential, and access is limited to the people who need it to run or support the service.
Security. We apply the measures described in our privacy policy: encryption in transit, encryption of the offline copy on the device, access enforced by the database itself, and an append-only audit log.
Sub-processors. We use the providers listed in the privacy policy, under contract and bound to the same duties. If we add or change one, we update that list and the date on the page before the change takes effect. Continuing to use hoopmo after that is your agreement to the change; if you object, you may end your account under section 10.
Helping you answer your residents. If a resident asks you for access, correction or erasure, the app's own tools let you do it. Where a request needs something the app cannot do, write to us and we will help within 30 days, at no charge.
Breaches. If resident data you control is breached, we notify you without undue delay, with what we know and what we are doing, so you can meet your own duty to your residents and to the Data Protection Board.
When you leave. On deletion of your account we delete the resident data we hold for you, as described in the privacy policy. Export your records first if you want to keep them — after deletion we cannot recover them for you.
Where it is processed. Your records stay in India (Mumbai). Only the limited items listed in the privacy policy are processed abroad.

If we ever sign a separate data processing agreement with you, that document overrides this section.

6. Your content

The records, photos and text you put into hoopmo remain yours. You give us the permission needed to store, process and display them so the service can work for you and the people you invite. We do not use your content to advertise to anyone, and we do not sell it.

7. Availability, and this being early software

hoopmo is offered as it is, while it is still being built. We work hard to keep it correct and available, but we do not promise it will be uninterrupted or free of faults. Features may change. Keep your own copy of anything you cannot afford to lose.

8. The numbers are yours to check

hoopmo calculates rent, proration and deposit settlements from what you enter. You remain responsible for verifying the figures before acting on them, and for your own tax and regulatory obligations.

9. Fees

Where hoopmo is offered free, in a pilot or a testing programme, no fee is due. If we introduce paid plans, we will tell you the price and terms before they apply to you, and you may stop using the service instead.

10. Ending it

You may stop at any time by deleting your account — see deleting your data. We may suspend or end an account that breaks these terms, or that puts the service or other users at risk. We will tell you why, unless the law prevents us.

11. Liability

To the extent the law allows, we are not liable for indirect or consequential loss, or for lost profit, goodwill or data. Nothing here limits liability that cannot be limited by law — including for fraud, or for death or personal injury caused by negligence.

12. Changes to these terms

If we change these terms we will update this page and the date above, and tell you in the app when the change matters. Continuing to use hoopmo after that means you accept the new terms.

13. Law and jurisdiction

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute arising from them.

14. Contact

Questions about these terms: hello@hoopmo.com.

The agreement, in plain words.